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ONE20 Help

ONE20 Roadside

ONE20 Roadside
To make sure you get the assistance you need if you run into trouble on the road, the ONE20 Roadside program was created. The program has three levels that offer different benefits and features. This article includes information on how the program works and what's offered at each program level. You can find more detailed program information here: http://one20.com/roadside/ or here: https://www.roadsidemasters.com/one20/benefits.php.
 

Program Overview

To help drivers get the help they need while on the road, ONE20 created ONE20 Roadside. All ONE20 members are eligible to enroll in the Roadside program. When enrolled, drivers get things like truck and trailer towing, flat tire changes, tire repairs, mobile mechanic service, and jump starts for free. Roadside assistance programs can cost up to $700 annually, an expense many drivers can't afford. When breakdowns occur, drivers are forced to fork over additional money in order to get back up and running. Towing assistance is typically requested twice a year, with a five mile tow averaging $500, not including added repair costs. By providing these services for free or at discounted rates, ONE20 is able to help its members get the services they need while keeping money in drivers' pockets. 

The program has three different levels--platinum, gold, and silver. Each program level has different benefits that can get you back on the road. All ONE20 members are eligible to enroll in the silver program level. Drivers will also have options for added coverage under the Gold and Platinum programs; depending on what additional ONE20 products and services the driver is using.

After drivers are registered, using the program is easy – benefits are available 24 hours a day, seven days a week. For assistance, drivers call the support number listed on their membership card. They will then receive a text from RoadsideMASTERS.com, which allows the support team to geo-locate the driver so dispatchers know exactly where to send a service team.

Getting Started

  • Eligible ONE20 Members enroll in the program – starting August 1, 2017.
  • ONE20 Roadside, powered by RoadsideMASTERS, verifies the membership.
  • Members receive a downloadable/printable membership card and program details after verification.
  • Members who register between the 1st and 14th of each month will have active service on the 1st of the following month. Members who register between the 15th and 31st of each month will have active service on the 15th of the following month. 
  • For a discounted rate, members can upgrade to gold or platinum levels.
  • Members utilizing other ONE20 products and services, such as running an active F-ELD, qualify for free upgraded service. For a complete list of rules and regulations, see the ONE20 Roadside Handbook following enrollment.

Program Levels

 




Free for Who?

  • ONE20 Freight Partners
  • Paid ELD Members
  • F-ELD Members
  • BNK Members
  • ONE20 Members

Tow Truck and Trailer

100 miles

25 miles

10 miles

Flat Tire Change

(Up to $150 for call out fee)

(Up to $100 for call out fee)

(Up to $100 for call out fee)

Tire Replacement

(up to $100 for call out fee)

Tire Repair

(up to $100 for call out fee)

Mobile Mechanic Service

(up to $100 for call out fee)

Oil, Fluid, and Water Delivery

(up to $100 for call out fee)

Replacement Part Delivery

(up to $100 for call out fee)

Replacement Battery Delivery

(up to $100 for call out fee)

Lockout and Key Replacement

($100 benefit limit max coverage)

Light Winching/Extricating

(up to a maximum ½ hour of labor that does not exceed $100)

Jump Starts

(Up to $150 for call out fee)

(Up to $100 for call out fee)

(Up to $100 for call out fee)

Pull Start

(up to $100 per occurrence)

Discounted Hotel Stays

Engine Overhaul Financing

Truck Financing

Lease Buyout Financing

Pre-Registering for the Program

Prior to August 1, 2017, you can choose to pre-enroll in the ONE20 Roadside program. This gives you the option to sign up for the program so ONE20 will notify you when the program officially starts. At that time, you can choose to enroll and start using the program benefits. 

  1. Download the My ONE20 app from the App Store or Google Play. For information on how to do this, go here:
  1. In the My ONE20 app, tap on the Save option. A list of available deals displays.

  1. Tap on the ONE20 free roadside assistance deal. The Deal Details screen displays. 

  1. In the Deal Details screen, tap on the Pre-register Today button. A ONE20 Roadside screen displays. 

  1. In the ONE20 Roadside screen, scroll to the Enroll section. 

  1. In the Enroll section, enter your information. Note that the email entered into the E-mail field must be the same email that you used to create a ONE20 account in the My ONE20 app. 

  1. After your information is entered, tap the Pre-Enroll Today button. You are pre-enrolled in the ONE20 Roadside program.
  2. On August 1, 2017, you will be notified that enrollment is open. 
  3. After you're notified that enrollment is open, you will be able to enroll in the program to receive all of the program benefits. 

Signing Up for the Program

After August 1, 2017, you can register for the ONE20 Roadside program. 

  1. Go here: https://verify.one20.com

  1. In the Email Address field, enter the email address that you used to create a ONE20 account. 
  2. Click the Verify button. If ONE20 can find an account for the email address you entered, the Congratulations screen displays. In this screen, you will see the highest level of membership that you get for free.  

If ONE20 cannot find an account for the email address that you entered, the You Are Not Yet a ONE20 Member screen displays. This screen gives you more information on what you need to do to qualify for a free ONE20 Roadside membership. 

  1. ONE20 then works to verify your account. Note that this process takes approximately 15 days. 
  2. After 15 days, you receive an email from ONE20. This email includes more information about the program, the program benefits, and it includes an electronic copy of your ONE20 Roadside card. 

  1. Using the information on your ONE20 Roadside card, you can start using the program! 

Using the Program

After drivers are registered, they can use the program benefits 24 hours a day, seven days a week. For assistance, drivers call the support number listed on their membership card. They will then receive a text from RoadsideMASTERS.com, which allows the support team to geo-locate the driver so dispatchers know exactly where to send a service team. 

Roadside Support Contact Info

For ONE20 Roadside support, call this number: 1-800-203-7666

Handbooks

Here you can download the handbooks that are sent to members:

FAQs...

Is it really free?

We know--it seems too good to be true. These services aren't magically free for everyone involved; however, they're free for you. ONE20 picks up the bill for a lot of these services. We do this with the hopes that if we help you get back on your "feet," that you'll be a loyal ONE20 member.

It's important to note that most free services have limits. In most cases, we'll cover up to $100 of the service you need. For example, if you accidentally lock yourself out of your truck and need a locksmith, we will pay up to $100 of that service. Please review the Program Levels section for more information on service limits. 

What the heck is RoadsideMASTERS?

RoadsideMASTERS is the company ONE20 partnered with to create the ONE20 Roadside assistance program. RoadsideMASTERS (RoadsideMASTERS.com), is the nation's leading membership program providing roadside assistance to commercial vehicles across the United States and Canada. Since 2009, RoadsideMASTERS has offered Emergency Roadside Assistance to thousands of customers nationwide. Their customers include many of the TOP 100 fleets, owner-operators, insurance companies, insurance agents, freight brokers, a variety of associations, load boards, and dealerships.

Long story short--they're legit. We won't send ONE20 interns in Honda Civics to help you. When you need help, we'll partner with RoadsideMASTERS to get qualified people with the right equipment to you where and when you need it. 

The "Fine Print"

To be eligible for the program, drivers must be members of ONE20. If you pre-register between July 10 and July 15 and are a qualified user upon program registration, your roadside assistance will be active on August 1, 2017. If you pre-register between July 16 and July 31 and are a qualified user upon program registration, your roadside assistance will be active on August 15, 2017. Drivers who currently have roadside assistance through RoadsideMASTERS.com are not eligible for coverage.

On August 1, 2017, qualified drivers will receive an email with instructions to complete the registration process. Once enrolled, drivers will be able to access their ONE20 Roadside Membership Portal, which contains important member information including your membership card and program handbook outlining a complete list of program details.

ONE20 Roadside is a partnership agreement through RoadsideMASTERS.com designed to provide ONE20 Members with value added services. RoadsideMASTERS.com copyright Roadside Transportation LLC., DBA, RoadsideMASTERS.com.

*Silver level of services are available to all ONE20 Members not previously enrolled in a program with RoadsideMASTERS. Gold level is free to F-ELD users and BNK Members. Platinum level is limited to CHR Freight & paying F-ELD users. More information can be found in the ONE20 Roadside Handbook following enrollment.