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ONE20 Help

Why does a city where I'm not located display?

If the city that displays on your ONE20 dashboard does not represent the city where you are currently located, you may need to do one of these things:

  • Configure the App Permissions Settings

If the ONE20 app is displaying a city that does not accurately represent where you are located, this may be caused by ONE20 not having access to your device's location. For detailed information on how to give the ONE20 app access to your device's location, go here: Giving ONE20 Access to Your Location, Contacts, Phone, and Storage

  • Refresh the Plan Screen

If the ONE20 app is displaying a city that does not accurately represent where you are located, this may be caused by ONE20 not refreshing the information on your device. To make sure that your location information is up-to-date in the ONE20 app, tap the Re-center button in the Plan screen. 

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