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ONE20 Help

Why do I receive notifications for a city where I'm not located?

If you receive notifications from ONE20 for a location that does not represent the city where you are currently located, you may need to do one of these things:

  • Configure the App Permissions Settings

If the ONE20 app is is sending you notifications for a city that does not accurately represent where you are located, this may be caused by ONE20 not having access to your device's location. For detailed information on how to give the ONE20 app access to your device's location, go here: Giving ONE20 Access to the Needed Information

  • Refresh the Dashboard Screen

If the ONE20 app is sending you notifications for a city that does not accurately represent where you are located, this may be caused by ONE20 not refreshing the information on your device. To make sure that your location information is up-to-date in the ONE20 app, consistently refresh the information that displays in ONE20.