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ONE20 Limited Warranty Statement and Policy

[Last modified March 2017]

The following One20 Limited Warranty Statement and Policy describes the standard limited product warranties available to product customers of One20, Inc. (“One20”).

ONE20 PRODUCTS

Limited Warranty for One20 F-ELD and Accessories

Unless covered by a separate manufacturer’s warranty, One20 warrants that its product (“One20 F-ELD”) will be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase by the first consumer purchaser; all cables and other accessories will be warranted for a period of 30 days from the date of purchase by the first consumer.

What Does One20’s Warranty Not Cover? 

This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by One20; (c) defects or damage resulting from excessive force or use of a metallic object; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of the One 20 Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by One20; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by One20 (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; or (i) One 20 Product used or purchased outside the United States.

One20’s Warranty Service Process for One20 Products

If service is required, purchaser must contact One20 Support, prior to returning any One20 Products to One20.  To contact One20 Support, call 1-888-986-6320, Monday through Friday, during One20’s business hours, 8-5pm, except for US holidays.  Purchaser must provide proof of purchase and serial number of the product to obtain return authorization and instructions.

Unless otherwise specified, purchaser must follow RMA procedures to get an RMA# for return to repair or to replace the One20 Product. Shipping charges for repaired or replaced One20 Products shipped to One20 will be paid by the purchaser and shipping charges from One20 to the purchaser will be paid by One20. Shipping method will be determined by One20. The decision to repair or replace a Product within one20’s Limited Warranty is at One20’s discretion.  
One20 reserves the right, upon inspection, to determine repairability and refuse to repair, if the One20 Product is deemed irreparable, One20 will notify customer and customer will advise if a replacement is desired. Replacement of irreparable One20 Products and shipping of One20 Products are at full cost to customer.

If applicable, purchaser should keep a separate backup copy of any contents (personal or otherwise) of the One20 Product before delivering the Product to One20 for warranty service, as some or all of the contents may be deleted or reformatted during the course of warranty service.

One20 reserves the right, upon inspection, to determine repairability and refuse to repair.  The decision to repair or replace a One 20 Product within One20’s Limited Warranty is at One20’s discretion, as applicable.  If the One20 Product is deemed irreparable, One20 will notify purchaser and purchaser will advise if a replacement is desired. Replacement of irreparable One20 Products and shipping of One20 Products are at full cost to purchaser. If One20 determines that the One20 Product is not covered by the its Limited Warranty but repairable, One20 will notify purchaser and purchaser will advise if repair is desired in which case purchaser shall be responsible for all part, shipping and labor charges for the repair or return of such One20 Product.  One20 may issue a credit as an alternative to repairing or replacing the One20 Product. The decision to repair, replace or issue a credit is at One20’s option.

Repair, replacement or credit is the purchaser’s sole remedy for One20 Product that does not meet One20’s Limited Warranty. If One20 is unable to repair or replace the One20 Product, or provide credit to purchaser, or if the limited warranty is found to have failed of its essential purpose, Purchaser’s exclusive remedy and One20’s sole liability in contract, tort or otherwise is the payment by One20 of actual damages in an amount not to exceed the amount paid for the One20 Product.

What are One20’s Limits on Liability?

ONE20’S LIMITED WARRANTY STATEMENT AND POLICY STATES THE SOLE LIABILITY OF ONE20 ARISING OUT OF THE PERFORMANCE OF THE ONE20 PRODUCTS AND PASSES ALONG SAMSUNG LIMITED WARRANTY TERMS TO PURCHASERS OF APPLICABLE SAMSUNG PRODUCTS.  ONE20 MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, OR ARISING FROM A COURSE OF PERFORMANCE, DEALING, OR TRADE WITH RESPECT TO THE ONE20 PRODUCTS OR ANY SERVICES FURNISHED. ONE20 DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THE PROVISIONS OF THE PRECEDING LIMITED WARRANTY AND WARRANTY DISCLAIMERS ARE REFLECTED IN THE ONE20 PRODUCT PRICES.

One20 may modify this warranty at any time; however, the modified warranty will only apply to products purchased after the effective date of the modification.  ONE20 SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO ANY PERSON FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES RESULTING FROM USE OR MALFUNCTION OF THE PRODUCTS, LOSS OF PROFITS OR REVENUES OR COSTS OF REPLACEMENT GOODS, EVEN IF ONE20 IS INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO PURCHASER.

ONE20 MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCTS, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCTS, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY ONE20 OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE PURCHASER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

One20’s Limited Warranty gives purchasers of ONE20 Products specific legal rights who may also have other rights that vary from state to state.

If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the limited Warranty.

Contacting One20

One20’s contact address is 1300 Oak Side Circle., Chanhassen, Minnesota 55317. Purchaser may contact us at support@One20.com or at 1-888-986-6320 for questions, complaints or claims with respect to the products described in this Limited Warranty Policy and Statement.

© 2017 One20, Inc. All rights reserved.

No portion of this service may be reproduced in any form, or by any means, except as authorized below, without prior written permission from One20.

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