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ONE20 Help

Viewing Your Device Status

This support article covers how to view if a device is active or suspended on your ONE20 Wireless account.
  1. Go to the ONE20 activation portal. You can do this by tapping the Activate MY ONE20 link on your tablet or by going to this URL: https://activate.one20.com

The ONE20 activation portal displays. 

  1. In the Login screen, enter your information into these fields:
  • Your Email Address: Enter the email address that you associated with your ONE20 Wireless account. For example: "susanmillerone20@gmail.com". 
  • Password: Enter the password that you set up when you created your ONE20 Wireless account. 
  1. After your information is entered, click the Login button. You are logged in and your account information displays. 
  2. Go to the My Services and Equipment section. The section displays.

In the Status column, these statuses display:

  • Suspend: This status displays if your device is suspended. When a device is suspended, ONE20 Wireless is not providing cellular service for the device.
  • Active: This status displays if your device is active. When a device is active, ONE20 Wireless is providing cellular service for the device. 

 

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